It is an unplanned event within the scope of this procedure that causes, or has the potential to cause, an injury or illness and damage to equipment, buildings, plant or the natural environment. In a health care facility, an incident report is a form that is filled out in order to record details of an unusual event that occurs at the facility and forward it to the concerned user to perform RCA and CAP. This article will help end-users in escalating the incident, managing the incident, performing the RCA, CAPA and assigning the action point.